Frequently Asked Questions
Orders & Purchases
How do I know which product is right for my project?
How do I know which product is right for my project?
Check the dimensions, specifications and fitting information on each product page. If you’re choosing between curtain fittings, handrails, spindles, gates, railings or accessories, our team can also help before you order.
Do you offer made-to-measure or custom sizes?
Do you offer made-to-measure or custom sizes?
Selected products can be prepared to suit specific measurements. Where custom sizing is available, you’ll find the relevant options on the product page or you can contact us with your requirements. The original SG range also offered made-to-measure curtain poles and invited customers to enquire about special orders.
How do I know which accessories or fittings are compatible?
How do I know which accessories or fittings are compatible?
Always check the product description and specifications before ordering. If you’re matching brackets, rings, tie backs, spindle fittings or other accessories, contact us if you’re unsure which option is suitable.
Can I order products from different collections together?
Can I order products from different collections together?
Yes. You can add products from across the SG Wrought Iron range to the same basket, including curtain ironwork, handrails, spindles, gates, railings and accessories.
Can I get advice before placing an order?
Can I get advice before placing an order?
Yes. If you need help with measurements, compatibility, fitting options or a special requirement, contact us before ordering. Providing pre-purchase assistance and handling special-order enquiries was also part of the service offered through the original SG website.
Returns & Exchange
What should I do if I receive the wrong product?
What should I do if I receive the wrong product?
Contact us with your order details and information about the item received. We’ll review the issue and advise you on the appropriate next steps. “Received Wrong Item” was specifically included in the original SG returns process.
What should I do if an item arrives damaged or faulty?
What should I do if an item arrives damaged or faulty?
Please contact us as soon as possible and provide details of the problem. Photos of the item and packaging may also help us assess the issue quickly. The previous returns system specifically covered faulty products.
What if I ordered the wrong size or product?
What if I ordered the wrong size or product?
Contact us before returning anything. We’ll check your order and let you know what return options apply. The old SG return process included “Order Error” as a recognised reason for return.
Can I return just one item from a larger order?
Can I return just one item from a larger order?
If your order contains several products and you only need to return one, contact us with the relevant product and order details so we can advise you on the return process.
Can customised or made-to-measure products be returned?
Can customised or made-to-measure products be returned?
Customised products can be subject to different return conditions because they are prepared specifically to your requirements. Please check the current Returns Policy or contact us before ordering if you need clarification.
Shipping & Tracking
How will my order be delivered?
How will my order be delivered?
The delivery method depends on the type, size and weight of the products ordered. Smaller fittings and accessories can be handled differently from long, heavy or oversized ironwork. This distinction was already used by SG on the original website, where curtain poles and other products had different delivery methods.
Do larger products require special delivery?
Do larger products require special delivery?
Long or oversized products may require different packaging or delivery arrangements from smaller accessories. This is particularly relevant when ordering larger ironwork or unusually long items.
Will I receive tracking information?
Will I receive tracking information?
Where tracking is provided by the selected delivery service, the relevant delivery information will be sent once your order has been dispatched.
Do you deliver to remote areas of the UK?
Do you deliver to remote areas of the UK?
Some destinations may require different delivery arrangements or an additional quotation due to product size and location. The original SG website specifically treated certain Highlands, Islands and other locations differently, so customers in remote areas should check delivery availability before ordering.
